Article Content

Overview

Issue Team members can revert an Issue from the Open status back to a Draft status if more information is required before moving the Issue on to the Review status. 

User Account Requirements

The user account used to log into Resolver must be added to the Issue Team user group.

Navigation

1. From the Home screen, click the Home dropdown. 

Home Dropdown

2. From the Home dropdown menu, select the Issue Management link.

Issue Management Link

3. From the Details tab, click the Open tab.

Open Tab

4. From the Open screen, enter an Issue Name in the Search field to narrow down the search results list.

Serach Field

5. Click on an Issue link.

Issue Link

Moving an Open Issue back to a Draft Status

1. From the Details tab, scroll to the bottom of the screen.

Details Tab

2. Click the Revert to Draft button.

Revert to Draft Button

3. The Open screen will appear with a system-generated notification indicating that the Issue was moved back to the Draft status and can be found on the Draft screen.

System-Generate Notification