Article Content

Overview

The Support Portal Profile allows users to update their profile information (name, email address, contact number, etc.).

User Account Requirements

Any user from a Resolver Core customer can sign up and use our Support Ticket Portal with their company (organization) email address. User accounts will automatically be linked to the corresponding company (organization) based on their email domain (the part of the email address after @)

Email address domains are verified against Resolver’s customer list, and any non-matching email addresses (such as a personal email) will be denied access.

Related Information/Setup

Please refer to the Setting up Multifactor Authentication for Your Support Portal Account article for more information on setting up Multifactor Authentication.

Navigation

1. From the top right corner of any screen in the Help Center, click the SIGN IN button. 

SIGN IN Button

2. From the top right corner of any screen in the Help Center, click the Profile icon.

Profile Icon

3. From the Support Ticket Portal dropdown menu, select the My Profile link.

My Profile Link

Updating Your Support Portal Profile

1. From the Profile screen, click the Edit Profile button.

Edit Profile Button

2. From the Edit My Profile screen, you can edit the data in the following fields:
   • Name: Click the Name field and enter a new name to change the name on the profile.
   • Email: Click the Email field and enter a new email to change the email address on the profile.
   • Phone: Click the Phone field and enter a new phone number to change the contact phone number on the profile.

Edit My Profile Screen

3. Click the Change Photo button and select an image file from the connected PC.

Change Photo Button

4. Click on the Manage 2FA link to set up Multi-Factor authentication. Please refer to the Setting up Multi-factor Authentication for Your Support Portal Account article for more information on setting up Multi-factor Authentication.

Manage 2FA Link

5. Click on the Introduce Yourself field and enter a brief description about yourself.

Introduce Yourself Field

6. Click the Save button to save your changes.

Save Button