Article Content

Overview

Multi-Factor Authentication (MFA) adds another layer of security when accessing your Support Portal Account when using a password.

Before setting up Multi-Factor Authentication you must download an authenticator application (e.g., Google Authenticator, Microsoft Authenticator, etc.), which will be used as part of the setup. 

User Account Requirements

Any user from a Resolver Core customer can sign up and use our Support Ticket Portal with their company (organization) email address. User accounts will automatically be linked to the corresponding company (organization) based on their email domain (the part of the email address after @)

Email address domains are verified against Resolver’s customer list, and any non-matching email addresses (such as a personal email) will be denied access.

Navigation

1. From the top right corner of any screen in the Help Center, click the SIGN IN button. 

SIGN IN Button

2. From the top right corner of any screen in the Help Center, click the Profile icon.

Profile Icon

3. From the Support Ticket Portal dropdown menu, select the My Profile link.

My Profile Link

Settings Up Multi-Factor Authentication for Your Support Portal Account

1. From the Profile screen, click the Edit Profile button.

Edit Profile Button

2. From the Edit My Profile screen, click on the Manage 2FA link.

Manage 2FA Link

3. From the Two-Factor Authentication (2FA) screen, click the Set Up 2FA button.

Set Up 2FA Button 

4. Follow the on-screen instructions presented in the Multi-Factor Authentication wizard to set up the Multi-Factor Authentication for the user.

Multi-Factor Authentication Wizard