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Overview

Use the Forgot Password link on the Sign in to Resolver Core screen to reset your password.

User Account Requirements

Any user from a Resolver Core customer can sign up and use our Support Ticket Portal with their company (organization) email address. User accounts will automatically be linked to the corresponding company (organization) based on their email domain (the part of the email address after @)

Email address domains are verified against Resolver’s customer list, and any non-matching email addresses (such as a personal email) will be denied access.

Related Requirements

Please see the Setting Up a Support Ticket Portal Account article for more information on how to create a Support Ticket Portal account.

Navigation

• From the top right corner on any screen in the Help Center, click the SIGN IN button.

SIGN IN Button

Resetting Your Support Ticket Portal Password

1. From the Sign in to Resolver Core screen, click the Forgot Password? Link.

Forgot Password? Link

2. From the Please set me up with a new password screen, enter your Support Ticket Portal Account user email address (company email) in the Email field.

Email Field

3. Click the Submit button.

Submit Button

4. An automated email will be sent to the email address entered in the Email field with instructions on how to change your Support Ticket Portal Account password.
5. Follow the instructions in the email to reset your password.

Password Requirements

• Must differ from the previous 5 passwords
• Must be at least 6 characters in length
• Must be fewer than 72 characters in length
• Must differ from the user's email address
• Must include both uppercase and lowercase letters
• Must include at least one special character