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Overview

From time to time, you will be required to change your Support Portal Password to keep your account secure. You can also change your password on your own schedule or if you suspect that it is no longer secure.

User Account Requirements

Any user from a Resolver Core customer can sign up and use our Support Ticket Portal with their company (organization) email address. User accounts will automatically be linked to the corresponding company (organization) based on their email domain (the part of the email address after @)

Email address domains are verified against Resolver’s customer list, and any non-matching email addresses (such as a personal email) will be denied access.

Navigation

1. From the top right corner of any screen in the Help Center, click the SIGN IN button. 

SIGN IN Button

2. From the top right corner of any screen in the Help Center, click the Profile icon.

Profile Icon

3. From the Support Ticket Portal dropdown menu, select the Change Password link.

Change Password Link

Changing Your Support Portal Password

1. From the Change Password screen, enter your current password in the Current Password field.

Current Password Field

2. Enter your new password in the New Password field, taking in account of the following requirements:
   • Must be different than the previous 5 passwords.
   • Must be at least 6 characters in length.
   • Must be fewer than 72 characters in length.
   • Must be different from email address.
   • Must include letters in mixed case and numbers.
   • Must include a character that is not a letter or number.

New Password Field

3. Re-enter the new password into the Confirm Password field.

Confirm Password Field

4. Click the Save button to change the password.

Save Button