Article Content

Overview

Before you can log in to the Support Ticket Portal, you first have to create a Support Ticket Portal account. Once the Ticket Portal account is created, the user can submit support tickets quickly and efficiently. It is available to all Resolver Core users and allows them to include helpful details within the ticket, like screenshots and error logs, to help speed up investigation and resolution.

User Account Requirements

Any user from a Resolver Core customer can sign up and use our Support Ticket Portal with their company (organization) email address. User accounts will automatically be linked to the corresponding company (organization) based on their email domain (the part of the email address after @)

Email address domains are verified against Resolver’s customer list, and any non-matching email addresses (such as a personal email) will be denied access.

Related Information 

Please see the Setting Up a Support Ticket Portal Account article for more information on how to create a Support Ticket Portal account.

Navigation

• From the top right corner on any screen in the Help Center, click the SIGN IN button.

SIGN IN Button

Signing in to the Support Ticket Portal

1. From the Sign in to Resolver Core screen, enter your company email address in the Email Field.

Email Field

2. Enter your Support Ticket Portal password (case-sensitive) in the Password field.

Password Field

3. Click the Sign in button.

Sign in Button