Article Content

Overview

After a ticket has been submitted, a user will get a notification that a reply is required on one of their support tickets. The notification will appear next to the Profile icon.

Reply Notification

User Account Requirements

Any user from a Resolver Core customer can sign up and use our Support Ticket Portal with their company (organization) email address. User accounts will automatically be linked to the corresponding company (organization) based on their email domain (the part of the email address after @)

Email address domains are verified against Resolver’s customer list, and any non-matching email addresses (such as a personal email) will be denied access.

Related Information

For more information on submitting a ticket, please see the Submitting a Support Ticket Through the Support Ticket Portal article.

Navigation

1. From the top right corner on any screen in the Help Center, click the SIGN IN button. 

SIGN IN Button

2. From the top right corner on any screen in the Help Center, click the Profile icon.

Profile Icon

3. From the Support Ticket Portal dropdown menu, select the My Activities link.

My Activities Link

Updating/Responding to a Ticket

1. From the My Activities screen, click on a ticket's Subject link.

Subject Link

2. From the Ticket screen, scroll to the Message field and enter a reply in the Message field. Users can use the toolbar to apply formatting to their replies.

Message Body

3. (Optional) Click the Add File link in the Attachment field and select a file from the connected PC or drag and drop a file into the Attachment field.

Attachment Field

4. (Optional) Click the Please consider this request solved checkbox if you are satisfied with the resolution and the issue is resolved.

Please consider this request solved Checkbox

5. Click the Submit button to send your reply to the Resolver Support Team.

Submit Button