Article Content

Overview

Once a Corrective Action has been reviewed, it can be sent back to Open if there is any missing information. 

User Account Requirements

The user account used to log into Resolver must be added to the Issue Team user group.

Navigation

1. From the Home screen, click the Home dropdown. 

Home Dropdown

2. From the Home dropdown menu, select the Issue Management link.

Issue Management Link

3. From the Details tab, click the Corrective Actions tab.

Corrective Actions Tab

4. From the Corrective Actions screen, enter a Corrective Action Name in the Search field to narrow down the search results list.

Serach Field

5. Click on a Corrective Actions link in a Review status.

Corrective Action Link

Moving a Reviewed Corrective Action back to Open for Remediation

1. From the Details tab, scroll to the bottom of the screen.

Details Tab

2. Click the Remediation Required button.

Remediation Required Button

3. The Corrective Actions screen will appear with a system-generated notification indicating that the Corrective Action was moved to Open and can be found under the In Progress Corrective Action section.

System-Generated Notification