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  6. Scheduled Dispatches

Creating a Scheduled Dispatch

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Article Content

Overview
Navigation
Creating a Scheduled Dispatch
Adding a New Location 
Selecting an Indoor Location

Overview

Scheduled Dispatches allows user to create a schedule for a Dispatch that needs to occur on a regular basis (e.g., Daily Patrols, Door Lock Checks, etc.). 

Scheduled Dispatches can be viewed within the Daily, Weekly, and Monthly screen found within the Scheduled Dispatch panel.

Daily, Weekly, Monthly Schedule.png

Daily, Weekly, Monthly Icons

Navigation

  1. From the Home screen, click on the Schedule Icon.

Schedule Icon.png

Schedule Icon

  1. From the Schedule Dispatch panel, click the Create icon next to the Search field.

Add Icon.png

Create Icon

Creating a Scheduled Dispatch

  1. From the Scheduled Dispatch screen, enter a start date in the Start Time field or click the Calendar icon and select a Date from the Calendar pop-up.

Start Time Field.png

Start Time Field

  1. Enter a start time in the Start Time field or use the Increase, Decrease, or Select buttons to select a start time.

Start Time 2.png

Start Time Field

  1. Click the Time Zone field and select a time zone from the dropdown menu.

Time Zone Field.png

Time Zone Field

Note.png Note:
If the dispatch is to occur in another time zone, you must select that time zone from the Time Zone field or adjustment the Start Time field to reflect the desired time zone.
  1. Select an option from the Recurrence field by clicking on the corresponding radio button:
    • None: The Dispatch will not reoccur.
    • Daily: The Dispatch is scheduled to reoccur daily.
    • Weekly: The Dispatch is scheduled to reoccur weekly.
    • Monthly: The Dispatch is scheduled to reoccur monthly.
    • Yearly: The Dispatch is scheduled to reoccur yearly.

Recurrence Field.png

Recurrence Field

  1. If you selected Daily, Weekly, Monthly, or Yearly from the Recurrence field the Recurrence Range and Recurrence sections will appear with the following fields:
    • Recurrence Range:
      • No End: The Dispatch will continue to reoccur indefinitely.
      • End After: The Dispatch will reoccur a specific number of times. Enter the number of reoccurrences in the Occurrences field or use the Increase and Decrease buttons to set the number of occurrences. 
      • End By: The Dispatch will reoccur until it reaches a specific date and time. Enter a date of select it from the Calendar pop-up. Enter a time or use the Increase, Decrease, or Select buttons to select a time.

REcurrence Range Field.png

Recurrence Range Field

    • Recurrence (Daily):
      • Every: Using the Increase and Decrease buttons, select the number of days the Dispatch will reoccur.
      • Every weekday (Mon - Fri): The Dispatch will reoccur every day of the week.

Recurrence.png

Recurrence (Daily) 

    • Recurrence (Weekly):
      • Recur every: Using the Increase and Decrease buttons, select the number of weeks the Dispatch will reoccur and select which days of the week the Dispatch will reoccur by clicking on the corresponding checkbox.

Recurrence Weekly.png

Recurrence (Weekly) 

    • Recurrence (Monthly):
      • Day Statement: Click the radio button and use the Increase and Decrease buttons to select the number of days the Dispatch will occur and the number of months the Dispatch will reoccur. 
      • The Statement: Click the radio button and create a Statement by selecting options from the dropdown menus (e.g., The First Monday of every 2 months).

Recurrence Monthly.png

Recurrence (Monthly)

    • Recurrence (Yearly):
      • Recur Every: Using the Increase and Decrease buttons selected the number of years the Dispatch should reoccur.
      • On Statement: Click the radio button and select the Month (from the dropdown menu) and Day (using the Increase and Decrease buttons) that the Dispatch is scheduled to reoccur.
      • On The Statement: Click the radio button and create a Statement by selecting options from the dropdown menus (e.g., On the First Monday of January).

Recurrence Yearly.png

Recurrence (Yearly)

  1. Click the Delete when schedule ends toggle switch to automatically delete the Dispatch schedule when the schedule reaches the last recurrence. By default, the Delete when schedule ends toggle switch is active.

Delete when schedule ends Toggle Switch.png

Delete when schedule ends Toggle Switch

  1. Enter a Schedule Dispatch Name in the Schedule Dispatch field. The Schedule Dispatch Name is used to identify the Dispatch throughout the system.

Schedule Dispatch Name FIeld.png

Schedule Dispatch Field

  1. Click the Work Zone field and select a Work Zone from the dropdown menu. The Work Zone is the location the Dispatch is taking place (e.g., Cafeteria).

Work Zone Field.png

Work Zone Field

  1. (Optional) Enter a Template Name in the Template field and select a Template from the dropdown menu. Templates can be used to automatically fill out the Call Category, Priority, and Call Source Fields if previously setup by an Administrator.

Template.png

Template Field

  1. Enter a Call Category Name or Code in the Call Category field and select a Call Category from the dropdown menu. The Call Category will automatically fill out the first Call Subcategory field and can automatically fill out the other two Call Subcategory and Priority fields, depending how it is setup.

Call Category.png

Call Category Field

  1. (Optional) If the two Call Subcategory fields are not automatically populated when selecting a Call Category, select a Call Subcategory from the dropdown menus. The Call Category field will change according to the last Call Subcategory selected.

Subcategory fields.png

Call Subcategory Dropdown Menus

  1. Select a Dispatch priority from the Priority dropdown menu (High, Low, Medium). The Priority field may already be filled out if you are using a Template or after selecting a Call Category.

Priority.png

Priority Dropdown Menu

  1. (Optional) Select a Call Source from the Call Source dropdown menu (e.g., Alarm, Phone Call, etc.). The Call Source is the original source for the Dispatch call.

Call Source Field.png

Call Source Dropdown Menu

  1. (Optional) Enter a Username in the Initiated by Person field and select a user from the dropdown menu. The Initiated by Person is the person who provided the initial Dispatch information. 

Initiated by Person Field.png

Initiated by Person Field

  1. (Optional) Enter the phone number of the person who initially provided the Dispatch information in the Contact Number field.

Contact Number Field.png

Contact Number Field

  1. Select a callsign from the Default Callsign dropdown menu. A Call Sign is a unique identifier for an Officer and brings the selected Officer on duty.

Default Callsign.png

Default Callsign Dropdown Menu

  1. Enter a Location Name in the Search Location field and select the location from the dropdown menu. Users can also click on a Pin on the Map to select that specific location.

Location Field.png

Search Location Field

  1. (Optional) To add a new location please see the Adding a New Location section.
  2. (Optional) To select an Indoor location please see the Selecting an Indoor Location section.

  3. (Optional) Enter a description outlining the details of the Dispatch in the Description field.

Description Field.png

Description Field

  1. (Optional) Enter any notes about the Dispatch in the Initial Notes field. Information entered in this field will generate an initial message in the dispatch conversation.

Initial Notes Field.png

Initial Notes Field

  1. Click the Add icon next to Add Officer Tasks.

Add Officer Task.png

Add Icon

  1. Enter an officer task description in The Task Description field.

Task Description Field.png

Task Description Field

  1. Once all the required fields have been entered, the scheduled dispatch will be automatically saved by the application.
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