Article Content

Overview

The Issue Register Overview reports help identify categories with a high number of Issues.

User Account Requirements

The user account used to log into Resolver must be added to the Issue Team user group.

Navigation

1. From the Home screen, click the Home dropdown. 

Home Dropdown

2. From the Home dropdown menu, select the Reports link.

Reports Link

3. From the Report screen, click the Issue Management tab.

Issue Management Tab

Viewing Issue Register Overview Reports

1. From the Issue Management screen, click the Organization link under the Issue Categorization Summary section.

Organization Link

2. From the Issue Categorization Summary screen, use the Navigation Tree to filter the report data on the Issue Performance screen by Business Unit by clicking on a Business Unit. 

Navigation Tree

3. The following reports will appear on the Issue Categorization Summary screen:
   • Issue Priority by Issue Category: Shows the number of Issues by priority in each Issue Category.
     • Hovering over an Issue will show the Issue Priority and Category.

 Issue Priority by Issue Company

• • Issue Status by Category: Shows the number of Issues by status for each Category.
    • Hovering over an Issue will show the Issue Status and Category.

Issue Status by Category

• • Issues Categories: Shows all Issues Categories across the organization.
    • Clicking on an Issue Category Number will open the Issue Category pop-up, giving further Issue Category Details.

Issues Categories

• • High Priority Issues: Shows all high priority Issues across the organization.
    • Clicking on an Issue Number will open the Issue pop-up, giving further Issue Details and allowing users to resolve the Issue, depending on their Role.

High Priority Issues

• • Overdue Issues: Shows all the overdue Issues across the organization.
    • Clicking on an Issue Number will open the Issue pop-up, giving further Issue Details and allowing users to resolve the Issue, depending on their Role.

Overdue Issues

• • All Active Issues: Shows all the closed Issues across the organization.
    • Clicking on an Issue Number will open the Issue pop-up, giving further Issue Details and allowing users to resolve the Issue, depending on their Role.

All Active Issues

• • Closed Issues: Shows all the closed Issues across the organization.
    • Clicking on an Issue Number will open the Issue pop-up, giving further Issue Details.

Closed Issues