Article Content

Overview

Once an Issue has been resolved and all Corrective Action connected to the Issue has been closed. A member of the Issue Team can close the Issue, changing the status of the Issue to Closed.

User Account Requirements

The user account used to log into Resolver must be added to the Issue Team user group.

Related Information/Setup

Please refer to the Adding Review Remarks to an Issue for further information on adding review remarks to an Issue.

Navigation

1. From the Home screen, click the Home dropdown. 

Home Dropdown

2. From the Home dropdown menu, select the Issue Management link.

Issue Management Link

3. From the Details tab, click the Review tab.

Review Tab

4. From the Review screen, enter an Issue Name in the Search field to narrow down the search results list.

Serach Field

5. Click on an Issue link.

Issue Link

Closing an Issue

1. From the Details tab, scroll to the Management Response section.

Details Tab

2. From the Management Response section under the Corrective Actions table, ensure that all connected Corrective Actions are closed. All Corrective Actions connected to the Issue must be closed in order to close the Issue.

Corrective Actions Table

3. Scroll to the bottom of the screen and click the Close Issue button.

Close Issue Button

4. The Review screen will appear with a system-generated notification indicating that the Issue was moved to the Closed status. The Issue can be found on the Closed screen.

System-Generated Notification

5. The following system-generated notification will appear when trying to close an Issue if there are any Corrective Actions connected to the Issue not in a Closed status.

System-Generated Notification