FAQs
Q: Is any PII information sent to Pendo?
A: By default, only users' email addresses are sent to Pendo.
Q: Why are email addresses sent?
A: Customers can choose not to send this information, but when it is collected, it's used to help us gather NPS feedback. This data is also required for customers who want to use Pendo to collect quantitative data for a user base analysis (see the Customer Usage Examples section for more information).
Q: Is there any way to disable sending email addresses?
A: Yes, but this can only be done before any users are added to your organization. Once users are added, it's not possible to block this information from being sent.
Q: Where is the data stored?
A: Data collected by Pendo is stored in Google's Cloud Platform in the United States.
Q: Is the data hosted by Pendo encrypted?
A: Yes. All data is encrypted during transfers and at rest.
Q: Where do I go if I have more questions?
A: Contact your Customer Success Manager, Account Executive or submit a ticket through our Resolver Support site.