When login, connection, or other errors occur for unknown reasons, the issue can often be resolved by deleting local data on your computer.
Notes:
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Before deleting any data, close all Core and Dispatch-related processes.
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The steps outlined below must be completed on each client machine.
- The steps below also apply should you wish to uninstall Dispatch from your computer.
To use the command prompt:
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Close all running applications.
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Right-click the Start/Windows icon in the bottom-right corner of your screen.
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Click Run.
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Type or paste rundll32 dfshim CleanOnlineAppCache in the the Run dialog.
The Run dialog
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Click OK.
Additional Solutions
If the above steps didn't resolve the issue(s), you may need to delete additional folders.
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Open File Explorer.
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Enter the C:\ProgramData path into the address bar of File Explorer then press Enter on your keyboard.
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Delete the Dispatch.Resolver folder.
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If you don't see the Dispatch.Resolver folder:
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Open Control Panel.
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Click Appearance and Personalization > Folder Options.
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Click the View tab.
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Under Advanced settings, select the Show hidden files, folders, and drives radio button.
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The advanced settings of Folder Options.
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Click OK.
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