26.1.2 Features
Communication with Non‑Users
| Note: Please contact Resolver Support if you’re interested in enabling this feature. |
Communication with non‑users introduces a new way for Resolver users to communicate with external contacts who do not have Resolver accounts, while keeping all messages fully tracked on the related object.
To enable this feature:
Ensure the object type you want to use for this feature includes an Email Address field.
When configuring an Email Setting, select the new External Email Communication Only option and map it to the Email Address field on the object type.
Once configured, Resolver users can open an object, enter or confirm the external contact’s email address, and send an email directly from the Communications tab.
All replies from the external contact are automatically:
Routed back into Resolver
Added to the correct object and message thread
Visible in the Communications tab
Email Address Field Type Enhancements
The Email Address field type introduced in the last release is now also available in the following features and functionalities:
- Activity view sorting
- Assessment fields to sync
- Assessment filtering options
- Global search filters
- Name and Description concatenations
- Org data export
- Relationship tables, Search
- Text field value concatenation
- Workflow actions (Pull Data Values, Update Field Concatenation)
SCIM 2.0 User Provisioning
| Note: SCIM 2.0 User Management Beta Release has concluded and is now fully available. If you would like to enable SCIM for your organization, please reach out to your Customer Success Manager. |
Resolver’s addition of the System for Cross-Domain Identity Management (SCIM) User Provisioning will allow IT Administrators to manage Resolver users in one spot with the industry standardized SCIM 2.0 protocol integration with their IdP. This means that Administrators will not have to track user access in multiple places when users are onboarding or leaving their Orgs.
Relationship Search Enhancements
In order to improve the usability of the relationship search results, we have made the following enhancements to how the results are displayed:
- Updated relationship dropdown basic search to show:
- Total result count
- Unique IDs
- Clear Matches found in labels in a responsive two-column layout
- Improved handling of large result sets:
- Show the top 50 results in the dropdown
- A See all results button to view more
- Refined Library and Assessment indicators:
- Only show Library when the object type is part of an Assessment configuration
- Keep Library and Assessment dimensions visible and wrap to a second line when needed
- Added usability and localization improvements
- Guidance text when fewer than 3 non-numeric characters are entered
- Clicking into the field now shows default results with key metadata (ID, Library, Assessment dimensions)
Reorder Tabs on Forms
Administrators can now reorder tabs on forms without needing to delete and recreate them. This improvement makes it easier to adjust form layouts as needed, helping you maintain and update form structure more efficiently over time.
Configurable Items Count per Page Views
We have updated activities on views to allow configuration of how many items are shown per page, with options for 10, 30, 50, or 100 items. This allows for more flexibility to reduce list length, improve visibility of views displayed below the main list, and tailor the experience to better fit their workflows. By default, views will continue to display up to 100 items.
AI Summarization Feature
AI Summarization is a feature that automatically transforms case data (including Attachment data) into clear, easy-to-read summaries, creating intelligent narratives, speeding up reviews, improving reporting quality, and helping ensure that case outcomes are documented clearly and consistently.
By default, users are allowed 500 summaries per day per org.
To use this feature, a new Summary button will appear on forms, enabling users to generate three AI-generated summary types:
- Chronological: Reconstructs a time-ordered sequence of events, ideal for audits, investigations, and internal reviews.
- Executive: Distills complex case information into a concise narrative focused on outcomes, accountability, and next steps—perfect for leadership or compliance reporting.
- Full: Provides a comprehensive, field-level breakdown for teams that need the entire picture, like risk, ethics, or legal reviewers.