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Overview

1. Configurable Languages: These languages allow you to translate configurable fields and user interface text throughout Resolver. When you add a language on the Languages screen, Resolver provides a downloadable .csv file that contains the relevant user interface labels and configurable fields. You can enter your translated text directly into the file and then upload the completed .csv back into Resolver to apply the translations. These translations are fully customizable. Please refer to the Adding a Configurable Language Translation article for further information on adding a configurable language. 
2. Standard Portal Languages: These languages are built-in (hard-coded) translations used in the Standard Portal. The Portal displays in the language that matches the user’s browser settings. These languages cannot be customized.
3. Enhanced Portal Languages: These languages are built-in (hard-coded) translations used in the Enhanced Portal. The Portal displays in the language that matches the user’s browser settings. These languages cannot be customized.

Note: To translate content in the Portal, the desired language must be added on the Languages screen. Once added, the language becomes available for translations across the Portal. Please refer to the Adding a Language to the Anonymous Portal article for further information.

Related Information/Setup

For more information on how to use language translations in Resolver, please refer to the following articles: 

• Adding a Configurable Language Translation
• Adding a New Language to the Anonymous Portal

Important Notes

• Translations are not pre-loaded or automatic. They must be manually entered into the .csv file.
• Content in the spreadsheet inside curly { } brackets is dynamic and should not be translated. 
• If the user's browser is set to an unconfigured language and the user has made no changes to the language preferences in their profile, the default language is U.S. English.
• You can select a pre-configured language in a user's profile to choose how the user interface and applications will be translated.

Note: The default language selected in a user’s browser will take precedence.

• If your version of Resolver contains multiple Orgs, translations must be configured for each Org.
• Once a new language has been added to Resolver, it’s impossible to delete it; however, you may edit the translations. 
• Editing the default language through this feature is not currently supported.
• All screens in the Admin Overview section do not support language translations and will remain in the default system language. All other end-user facing screens will be translated accordingly.

Configurable Languages

Configurable languages allow you to translate configurable fields and user interface text throughout Resolver. When you add a language on the Languages screen, Resolver provides a downloadable .csv file that contains the relevant user interface labels and configurable fields. You can enter your translated text directly into the file and then upload the completed .csv back into Resolver to apply the translations. These translations are fully customizable.

Standard Portal Languages

Standard Portal languages are built-in (hard-coded) translations used in the Standard Portal. The Portal displays in the language that matches the user’s browser settings. These languages cannot be customized.

Enhanced Portal Languages

Enhanced Portal languages are built-in (hard-coded) translations used in the Enhanced Portal. The Portal displays in the language that matches the user’s browser settings. These languages cannot be customized.