Article Content

Overview

Administrators can now opt users out of receiving system-generated emails sent through configured email templates, including messaging actions on workflows, by disabling the new Email Notifications toggle switch on the User Profile screen. Users who choose to opt out of email notification will still receive password resets, user added to Org, and activate profile/welcome to Resolver emails.

User Account Requirements

The user account you use to log into Resolver must have Administrator permissions to opt a user out of receiving email notifications. 

Related Information/Setup

Please refer to the Create a New User article for further information on adding a new user to the system.

Navigation

1. From the Home screen, click the Administration icon.

Administration Icon

2. From the Administrator Settings menu, click User Management.

Administrator Settings Menu

3. From the User Management screen, enter a username in the Search field to narrow the search results.

Search Field

4. Click on a Username.

Username Link 

Opting a User Out of Receiving Email Notifications

• From the User Management: Edit User screen, click the Email Notifications toggle switch to disable system-generated email notifications sent through configured email templates. Users who choose to opt out of email notification will still receive password resets, user added to Org, and activate profile/welcome to Resolver emails.

Note: By default, the Email Notifications toggle switch is enabled.

Email Notification Toggle Switch