Article Content
Overview
Incident types provide further context for an incident, including severity and security restrictions, and associate it with similar incidents. The incident types available when creating an incident depend on user permissions.
User Account Requirements
The user account you use to log into Resolver must have Administrator (Incident Management) permission to create an incident type.
Related Information/Setup
Please refer to the Edit an Incident Type article for further information on editing an incident type.
Navigation
- From the Home screen, click the Home dropdown menu.
Home Dropdown Menu
- From the Home dropdown menu select the Library link.
Library Link
- Click the Incident Types tab.
Incident Types Tab
- From the Incident Types screen, click the + Create Incident Type button.
+ Create Incident Type Button
Creating an Incident Type
- From the Create a New Incident Type screen, enter an incident type name in the Incident Type Name field. The incident type name helps identify the incident type throughout the system.
Incident Type Name Field
- Enter an abbreviation for the incident type in the Abbreviation field. It is recommended to use the first two to three characters of the Incident Type Name (e.g. Security Breach = SB).
Abbreviation Field
- Select a Primary Use Case by clicking on the corresponding button. The Primary Use Case helps to categorize the Incident Type based of the direct impact they have on operations.
Primary Use Case Buttons
- Select an incident category from the Incident Category dropdown menu. The Incident Category will categorize the incident type based on the event selected (e.g. Emergency, Personal Incident, Cyber Security, etc.). Categorizing this data helps with reporting trends and patterns.
Incident Category Dropdown Menu
- Select an incident subcategory from the Incident Subcategory dropdown menu. The Incident Subcategory further breaks down the incident type categorizing it on a second level, providing more detail.
Incident Subcategory Dropdown Menu
- Enter a brief description outlining the incident type in the Description field.
Description Field
- Click the Create button to create the incident type.
Create Button