Conversations manually created by users are not associated with a dispatch are not saved to the dispatch record.
To create a new conversation:
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Tap Messages from the Dashboard.
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Tap Messages > Add > Invite.
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Select one or more users to invite to the conversation by tapping their name(s).
Selected users to invite to the conversation.
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Tap Invite.
A confirmation message will appear when other users have been invited or have joined or left a conversation.