Article Content

Overview

A Dispatch user can be edited as long as they are currently not logged into the applications, not assigned to any ongoing dispatches, and are not on duty,

Related Information/Setup

Please refer to the Deleing a Dispatch User article for more information.

Navigation

1. From the Dispatch Home screen, click the Settings icon on the Main Menu Bar.

Settings Icon

2. From the Settings screen, click on the Officer icon in the panel on the left side of the screen.

Officer Icon

3. From the Officer Settings screen, enter an User/Officer Name in the Search field to narrow the search results.

Search Field

4. Click on a User/Officer tile.

User/Officer Tile

Editing a Dispatch User

1. From the Officer Settings screen, click the image icon.

Image Icon

2. From the Image Setting screen, click the Find button to locate an image on the connected PC.

Find Button

3. Click the Save button to apply the new image to the User.

Save Button

4. Select which areas and functions the user has within Dispatch from the User Access field by clicking on the corresponding radio buttons: 
   • Administrator: Grants the user administrative privileges.
   • Reviewer: Allows the user to view the dispatches’ details in their assigned operational zone and send and receive messages (but they can't perform any other actions in Resolver Dispatch).
   • Connect Access: The user can log into and configure Resolver Connect settings using their Resolver Dispatch username and password. Depending on any additional selected options, they may log in as a dispatcher, administrator, or reviewer.
   • Allow add Location on the fly: This option lets the user create temporary locations. For more information, see the Quick Add Locations article.

User Access Field

5. Select a user operational zone by clicking on a radio button under the Accessible Operational Zones field.
   • Dispatchers: The Operational Zone checkbox will determine the operational zones where the Dispatcher can manage dispatches, tasks, and users/officers. If a dispatcher has access to multiple operational zones, they can switch between zones while logged in.
   • Users/Officers: The Operational Zones checkbox(es) will determine the user's zone of operation (the environment they work in) and the Team that they are assigned.

Accessible Operational Zones Field

6. Under the Defaults section, select a default for the following fields based on your user permissions: 
   • Dispatchers: 
     • Language: The Language field defaults to the base language but can be changed by picking a new language from the drop-down list.
     • Operational Zone: An Operational Zone is a way to organize your users into groups based on locations (e.g., Country, Region, Campus, etc.). The Operational Zone will automatically default based on the user's login information.
     • Work Zone: A Work Zone is a way to break down Operational Zones creating areas within Operational Zones where users work (e.g., sites, campuses, building on campus, etc.).
     • Default Template: This option allows you to select a default template associated with the user's work zone. The template can be overwritten when an officer is brought on duty.
   • Users/Officers: 
     • Language: This option allows you to select a language setting if more than one language is configured. The field is locked to the single language selection if only one language is configured.
     • Work Zones: A Work Zone is a way to breakdown Operational Zones creating areas within Operational Zones where users work (e.g., cafeteria, library, etc.).
     • Team: This option groups officers into teams based on specific buildings or shifts (e.g., cafeteria, day, night, etc.).
     • Call Sign: The user's/officer's assigned call sign used when communicating or identifying within Resolver Dispatch.
     • Default Template: This option allows you to select a default template associated with the user's work zone. The template can be overwritten when an officer is brought on duty.

Defaults Section

7. Select the Active toggle switch to activate or deactivate the user/officer.

Active Toggle Switch

8. Enter the following user/officer information in the following fields: 
   • User Select: Select the Perspective user account the Dispatch profile is associated with, by entering a username in the User Select field and selecting a user from the dropdown menu.
   • Associated User: This field cannot be edited. It pulls the data from the First Name and Last Name fields on the User Profile from Resolver Core indicating the Resolver Core user profile associated with the Dispatch profile. 
   • Primary Email: Enter the user's primary email address. 
   • Mobile Phone: Enter a new primary phone number for the user.
   • Default Officer Notes: Enter any additional information that is currently not tracked in another field.

User/Officer Information Fields

Deactivating a Dispatch User

Deactivating a Dispatch user profile does not delete the user from Dispatch. To delete a user from Dispatch, a Command Center administrator must remove them from the Dispatch User user group. 

Note: Even if a Command Center administrator does remove a user from the Dispatch User user group, the user will still appear on Dispatch's users screen until all of his or her assigned dispatches and officer activities have been deleted from the Dispatch database.

• Click the Active toggle switch to deactivate the user profile:
  • Active: Toggle switch is green.
  • Deactivated: Toggle switch is grey.

Active Toggle Switch