Article Content
Overview
The Anonymous Portal is an application that allow for the anonymous submission of sensitive information.
|
Note: Please contact your Customer Success Manager if you’re interested in enabling the Secure Access Portal on your Org. |
External and occasional stakeholders can access Portals using the Portal URL link provided by their Resolver Administrator or organizational partner.
Privacy Policy
A Privacy Policy screen will appear before users can access Anonymous Portals. The Privacy Policy screen outlines that the only information we track is their IP address. All Portal users will see this form, regardless of whether they remain anonymous.
Privacy Policy
By selecting the Acknowledge button, the user is acknowledging that you read and understood the Privacy Policy found at the bottom of the screen by clicking the Privacy Policy link.
A language must be added to the Org for the Privacy Policy screen to be translated using the user's browser default language. Please see the Adding a New Language to the Confidential Portal article for further information. If using the Safari browser, Resolver will give preference to the Safari system language setting when the combined language and region are not available in Resolver. Refer to the Supported Languages section for a list of supported languages.
Anonymous Submissions
When entering their contact details on a Anonymous Portal form, submitters can decide if they want to remain anonymous, and Resolver will generate an alias for them. Submitters do not require direct system access and can still reply and continue the conversation using a unique email object ID, hiding the Submitter's identity.
Anonymous Portal
Secure Access Portal
Portal URLs with the Secure Access toggle enabled will allow Submitters to access their submissions at any time to add additional details to their reports and communicate with the Resolver user reviewing their report.
After submitting a report, the Submitter will be provided with a Submission Key and Access Code which can be later used to access their report, view updates to their report, and share more information or evidence. Submitters can remain anonymous while still having access to their reports.
Submitters can choose to communicate with the Resolver user reviewing their report (for example, a member of the E&C team or an Investigator). This allows investigators to request clarification or additional details, leading to more complete reports.
User Data
All Submitter user data is encrypted. There is no way for anyone to access this information without Resolver’s help.
We would only release this to an Administrator if required by law (court order or warrant) or for emergency purposes if the Submitter is in imminent danger (with approvals from our Legal department).
Supported Languages
- Configurable Languages: These languages allow you to translate configurable fields and user interface text throughout the Portal. When you add a language on the Languages screen, Resolver provides a downloadable .csv file that contains the relevant user interface labels and configurable fields. You can enter your translated text directly into the file and then upload the completed .csv back into Resolver to apply the translations. These translations are fully customizable. Please refer to the Adding a Configurable Language Translation article for further information on adding a configurable language. Please refer to the Configurable Languages section of the Languages Overview article for a list of which languages can be configured for Portal fields.
- Standard Portal Languages: These languages are built-in (hard-coded) translations used in the Standard Portal. The Portal displays in the language that matches the user’s browser settings. These languages cannot be customized. Please refer to the Standard Portal Languages section of the Languages Overview article for a list of which languages are used for the Standard Portal.
- Enhanced Portal Languages: These languages are built-in (hard-coded) translations used in the Enhanced Portal. The Portal displays in the language that matches the user’s browser settings. These languages cannot be customized. Please refer to the Enhanced Portal Languages section of the Languages Overview article for a list of which languages are used for the Enhanced Portal.