Article Content

Overview

Once an Issue is closed and complete, a member of the Issue Team can archive the issue and any connected Corrective Actions. Archiving an Issue will remove it from the Closed screen and users can no longer access the Issue. Any Corrective Actions connected to the Issue will also be archived and will appear in the Archived status if they are being used on other Issues.

User Account Requirements

The user account used to log into Resolver must be added to the Issue Team user group.

Navigation

1. From the Home screen, click the Home dropdown. 

Home Dropdown

2. From the Home dropdown menu, select the Issue Management link.

Issue Management Link

3. From the Details tab, click the Closed tab.

Closed Tab

4. From the Closed screen, enter an Issue Name in the Search field to narrow down the search results list.

Serach Field

5. Click on an Issue link.

Issue Link

Archiving an Issue and Connected Corrective Actions

1. From the Details tab, scroll to the bottom of the screen.

Details Tab

2. Click the Archive Issue & Corrective Actions Button.

Archive Issue & Corrective Actions Button

3. The Closed screen will appear with a system-generated notification indicating that the Issue was moved to the Archived status.

System-Generated Notification

4. An email notification will be sent to users entered in the Issue Owner field on the Issue.