Article Content

Overview

Once the date entered in the Due Date field is reached, the Issue will move into an Overdue status and can be accessed from the Overdue screen. If the Extended Due Date field is populated an Issue will move to the Overdue status once the date in the Extended Due Date field is reached.

User Account Requirements

The user account used to log into Resolver must be added to the Issue Team user group.

Navigation

1. From the Home screen, click the Home dropdown. 

Home Dropdown

2. From the Home dropdown menu, select the Issue Management link.

Issue Management Link

3. From the Details tab, click the Overdue tab.

Overdue Tab

4. From the Overdue screen, enter an Issue Name in the Search field to narrow down the search results list.

Serach Field

5. Click on an Issue link.

Issue Link

Submitting and Overdue Issue for Review

1. From the Details tab, scroll to the bottom of the screen.

Details Tab

2. Click the Submit for Review button.

Submit for Review Button

3. The Overdue screen will appear with a system-generated notification indicating that the Issue was moved to Review and can be found on the Review screen.

System-Generated Notification