Article Content
Overview
The Email Settings feature allows Administrators to generate a new email address in the system.
Once an email address has been generated, from the Admin: Email Settings screen, Administrators can:
- Configure its settings by clicking the email address name
- Turn the email address on or off by clicking the toggle next to the email address name
- Copy the email address by clicking the Copy icon
Email Settings Screen
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Warning: Disabling email settings will prevent any further communications between the email submitter and Administrator. Resolver highly recommends you never delete an email setting once it's in-use. For further guidance, please contact Resolver Support. |
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Note: This system-generated email address cannot be customized, but internal email address accounts can be customized to forward to this inbox. For example, setting up newincident@yourcompany.com to automatically forward messages to newincident-kgzrd6lmucl7t5tn@inbound.staging.resolver.com. |
External Email Communication Options
There are two options when configuring an Email Setting for external email communication:
- External Email Communication and Object Creation: Upon receiving an email at the newly created address, Resolver then generates a new object and uses that email's data to automatically populate its fields. Once created, these objects are assigned to a specific user, who can then triage the object alongside the issues, incidents, risks, etc. created both in-app and through portals.
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External Email Communication Only: This option allows Resolver users to engage in external email communication with contacts who do not have Resolver accounts, while keeping all messages fully tracked on the related object.
Note:
Please contact Resolver Support if you’re interested in enabling the External Email Communication Only option on your Org.