Resolver Mobile is a flexible incident reporting app that allows users to submit incidents while on the field using their mobile devices. Specifically, this app can be used to:
- Submit incidents instantly when connected to data or internet. If no connection is available, the incident is saved and submitted automatically once a connection is established or through the manual retry option.
- Populate all basic field types available in Core.
- Complete mandatory information prior to submission.
- Record the mobile device’s location via the location property.
- Upload photos and files from a mobile device.
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Link the incident to relationships and references.
The Resolver Mobile app.
Incidents are submitted through a generic form that can be edited by an administrator, who then grants the app users access to this form through a pre-configured confidential login URL.
See the following articles for more information on configuring and using the app:
Supported Data
The following data can be added to the incident submission form.
Fields
- Text (plain text and multi-line only)
- Numeric
- Select Lists (single and multi)
- Date & Time
- File Attachment
- Image Attachment
- Free Form Text (for instructions and guidance)
- Mandatory fields marked as required in the Incident object type workflow.
Properties
- Name
- Description
- Location
Relationships & References
The following are relationships and references pre-existing in the Incident Management app that can be added to the form.
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Primary Incident Type
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Involved Locations
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Business Unit
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Geographical Region
Should you wish to add a relationship or reference with a large data definition, contact Resolver Support for assistance.
Sections
- Collapsible sections
- Only If visibility rules
- Sub-sections and one nested sub-section (a sub-section within a sub-section)
Important Notes & Limitations
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The following is not currently supported:
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Multiple triggers. Only the Submit trigger is supported for this release.
- Multiple languages. The app currently only displays English, but multi-language support is expected to be rolled out in a future release.
- RTF for plain text fields.
- Formatting for free form text elements.
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Resolver Mobile is hardcoded to show the Incident - IM - 1a - Mobile Confidential Submission form only.
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Fields cannot be arranged side-by-side. They must be stacked.
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Depending on the device operating system, automatic submissions of incidents created while offline can be inconsistent. A bug fix for this issue is pending.
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If the submission form is configured to show the Location property as a map, the map will appear at the top of the form, even if an admin places this property elsewhere on the form canvas. A bug fix for this issue is pending.
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Submission titles and photos are generated from the Incident Type and Photo fields, respectively. As such, these fields must remain on the form.
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The logo displayed in the app is populated based on the logo configurations in Core.