Article Content
| Overview |
| Related Information/Setup |
| Logging into Resolver |
Overview
After activating your profile and logging in for the first time, you can now log in to Resolver directly from the Login screen.
If you're logging using Single Sign-On (SSO) or have received the Welcome to Resolver email, please refer to Log In with SSO article for login instructions.
Related Information/Setup
If you encounter any errors when logging in, please refer to the Troubleshoot Login Issues: Non-Single Sign On (SSO) Users article.
Logging into Resolver
- In a new browser tab, enter the Resolver website address provided by your Resolver Administrator or the link provided in the Activate Profile email.
| Note: The login screen indicates which country your data is currently being stored in. Please refer to the Data Region article for more information. |
- From the Resolver Login screen, enter the email address associated with your Resolver account.
Email Address Field
- Enter your Resolver password in the Password field.
Password Field
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If Multi-Factor Authentication (MFA) has been configured for your user, open your Authenticator app, enter the 6-digit code into the Resolver MFA screen and click the Verify button. Please refer to the Multi-Factor Authentication User Setup article for further information.
- (Optional): Select the Remember this device for 30 days checkbox to save your login details for 30 days when using MFA.
Multi-Factor Authentication
- Click the Login button.
Login Button
- If your implementation includes multiple Orgs, from the Select Organization screen, select which Org you’d like to open.
Select Organization Screen