Article Content
| Overview |
| Activating Your Profile |
| Logging in for the First Time |
| Resolving Common Login Issues |
Overview
When an Administrator creates your user account, you'll receive an Activate Profile email from Resolver Notifications <noreply@resolver.com> with instructions to activate your profile by creating a password. Once your profile has been activated, you can log in to Resolver for the first time.
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Tip: If you haven’t received the Activate Profile email, please check your Junk or Spam folders. |
If you are a returning Resolver user, please refer to Logging in to Resolver article.
If you are logging using single sign-on (SSO), or have received the Welcome to Resolver email, please refer to the Log In with SSO article.
Activating Your Profile
- Open the Activate Profile email from Resolver Notifications <noreply@resolver.com>.
Activate Profile Email
- Click the Activate Profile button. This will redirect you to the Resolver Create Password screen.
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Tip: We recommend that you bookmark this page for future quick access. |
Activate Profile Button
- From the Create Password screen, type a password into the New Password field. Please refer to the Password Requirements article for more details on setting a strong password.
New Password Field
- Click the Set Password button to save the password.
Set Password Button
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Note: If Multi-Factor Authentication (MFA) has been configured for your user, once you've activated your profile and set up your password, you will then need to set up MFA. Please refer to the Multi-Factor Authentication User Setup article for further information. |
- Click the Log In link to log into Resolver.
Log In Link
Logging Into Resolver for the First Time
- From the Resolver Login screen, enter the email address that received the Activate Profile email in the Email Address field.
Email Address Field
- Enter the password you just set up in the Password field.
Password Field
- Click the Login button.
Login Button
- If your implementation includes multiple Orgs, from the Select Organization screen, select which Org you’d like to open.
Select Organization Screen
Resolving Common Login Issues
Please refer to the table below for help with resolving common login issues. Please refer to the Troubleshoot Login Issues: Non-Single Sign On (SSO) Users article for further information.
| Issue | Error Message | Solution |
| Activate Profile email expired | It looks like the token is no longer valid. | Reset your password, ensuring that you enter the email address that received the Activate Profile email. Please ensure you set up your new password as soon as you receive the Reset Password email. |
| Didn't receive the Activate Profile email | It looks like the token is no longer valid. |
If you have not received the Activate Profile email, please check your Junk or Spam folders for an email from Resolver Notifications <noreply@resolver.com>. If the email can’t be found:
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| Access denied | Access Denied. Please contact your Administrator. |
If IP Authorization Control is enabled for your Org, your IP address will be validated against the entries on the Org's IP allow list. If your IP address doesn't match any of the entries for that Org, you will see an Access Denied error after you log in. Please reach out to your Resolver Administrator for further assistance . |