Article Content
Overview
The Resolver Help Center is your resource for application guides, troubleshooting, release information and more.
The Help Center navigation design reflects the navigation within our applications, delivering a clean, familiar and intuitive experience.
Home Screen
The Home screen is set up with a clean and minimalistic look and is broken down into specific categories designed to give the user easy access to getting started information, application guides, administration guides, customer support information, and release and update information.
The Home screen consists of the following elements:
- Top Bar: The Top Bar allows for quick access to the home screen and submitting a support ticket.
- Search Bar: The Search bar allows users to find relevant articles quickly.
- Categories: The Category section list the main categories in the Help Center.
- More Information: The More Information section offers quick access to important information.
Home Screen
Top Bar
Clicking on the Resolver logo in the top left-hand corner will take you back to the Home screen if you are not already on that screen.
Resolver Logo
Click the Submit a Support Ticket link in the top right-hand corner to open the Submit a Request form.
Submit a Support Ticket Link
The Submit a Support Ticket form allows you to submit a ticket to the support team if you cannot find the information that you are looking for within the Help Center. Fill out the form and click the Submit button to submit the form to the Support Team.
Submit Button
While filling out the form, the Help Center will suggest related articles once you have entered a keyword or keywords in the Subject field. We highly recommend reviewing the Suggested Articles as the information provided may quickly answer your question and resolve your issue.
Suggested Articles Section
Search Bar
Resolver recommends using the Search bar as the first attempt to locate information.
Search Field
By entering a keyword or series of keywords in the Search bar, the list of Top Article Results section will appear under the Search bar. The Top Article Results list is based on any keywords that are found in article titles only. Click on any of the relevant search results to open the corresponding article.
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Tip: As you enter keywords, articles with matching titles will appear in the Top Article Results section. Keeping adding keywords to reduce the number of articles that appear in the Top Article Results section to further refine the search. |
Top Article Results
Click the Search button to open the Search Results screen listing the first 10 relevant search results. Click the Next button or the Navigation arrows to load more search results. The search results are based on any keywords or search phrases entered in the Search bar that appear in the article title, and article content. Using this method to search for content also allows users to use the Semantic search feature. The Semantic search feature is an AI feature that uses Machine Learning and Natural Language Processing to understand what a user is searching for through the use of search phrases. For example, users can enter How do you log into Resolver? instead of using keywords in their search criteria.
Search Results Screen
Click the Article link to show a breakdown of the categories where the articles that match the search criteria are located.
Article Link
Categories
Getting started: The getting started category outlines general system information, laying down a foundation for using Resolver Core's Suite of applications, general computer use, system requirements, etc.
Governance, Risk, and Compliance: The Governance, Risk, and Compliance category gives the user access to Governance, Risk, and Compliance application user guides.
Security & Investigations: The Security & Investigation category gives the user access to Security & Investigation application user guides.
Administration: The Administration category gives Administrator users access to administration user guides used for setup and configuration.
Customer Support: The Customer Support category gives users access to support information, terms and conditions, FAQs, Troubleshooting, etc.
Releases & Updates: The Releases & Updates category gives users access to application and app base release notes for the last five years.
Category Section
More Information
The More information section gives the user easy access to Support, Terms & Conditions information and Notice and Intellectual Property information.
More Information Section
Articles
Users can easily navigate through article sections by clicking on the links in the Article Content section.
Article Content Section
Hyperlinks within articles will open using the same screen. Click the right mouse button over a hyperlink to open the Tools pop-up and select the Open link in new tab option to open the hyperlink using a new browser tab.
Open link in new tab Option
Users can click the Print button to print the article or create a PDF.
Print Button
Users can easily navigate to another article within the same section without navigating away from the current article by clicking on an article link under the Articles in this section.
Articles in This Section
Users can rate articles on how useful they found the content of the article by clicking on the Yes or No buttons in the Was this article helpful? section at the bottom of an article. This information will help determine an article's content quality and help indicate whether an article's content needs to be updated to better suit user needs and requirements.
Was this article helpful? Section
Click the Return to Top button to return to the top of the article.
Return to Top Button
Navigation
Users can manually navigate to information within the Help Center by clicking on a category on the Home screen and following the sections until they reach the article that contains the information that they are searching for. Some categories are broken down into sections and can be further broken down into several levels of subsections before you reach a list of articles.
After clicking on a Category, you must select a Section within that category.
Section Link
Sections and Subsections within an application category (e.g., Administration) are based on the areas and sections within the selected application. Sections and Subsections within the Getting Started, Customer Support, and Releases & Updates Categories are organized alphabetically.
A user can use the breadcrumbs at the top of each Category, Subcategory, Article, and Search Results screens to navigate back to a previous section.
Breadcrumbs